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Quality

At the heart of everything we do

Quality and environmental management

We demonstrate our commitment to manufacturing and business process integrity by ensuring that we always adhere to the highest possible standards. We drive continuous improvement using a variety of tools and approaches, and overall with clear communication both internally and externally.

All of our sites are certified to the following international standards:

ISO 9001:2015

ISO 9001 is the International Standard for Quality Management Systems and is one of the most commonly used management tools across the world.

Quality management

ISO 14001:2015

ISO 14001 is the International Standard for Environmental Management Systems and helps organisations to reduce their environmental impact.

Environmental management

Pragmatic management system

Our management system is designed to exceed the requirements set out in the ISO 9001:2015 and ISO 14001:2015 standards.

Monitoring and measurement of processes

Processes are monitored and measured to determine conformance with quality and environmental requirements. Indicators such as non-conformities, complaints, environmental compliance, internal audits and management review are used to assess the effectiveness of our processes.

Continuous improvement 

Continuous Improvement (CI) is part of what we do every day at PragmatIC. We use a DMAIC (Define, Measure, Analyse, Improve, Control) cycle to support our CI approach, with our analytics team and data scientists reviewing data generated from manufacturing and test. We also use Six Sigma techniques and tools for process improvement.